The move to allow non-Apple customers access to one of its apps is unusual for the iPhone maker, leaving some to wonder whether access to other popular Apple software products might be expanded, too.
Part of Apple’s appeal has long been exclusivity — you have to buy the company’s gadgets to get access to its high quality software, and vice versa. But the FaceTime decision appears to be an acknowledgment by Apple that there are competitive benefits to letting non-Apple customers use its software products, according to industry analysts.
“Apple seems to be more willing than it has been historically to open up some of its services outside of its [hardware] ecosystem as a way to drive adoption, and also as a way to compete more effectively against other large scale tech players such as Facebook and Google,” said Tom Forte, senior research analyst at DA Davidson. Zoom’s success during the pandemic may also have shown Apple the revenue potential of an open and overhauled FaceTime, Forte added.
Beyond that, the move could be designed to help with Apple’s antitrust woes. “It puts them in a better light from a regulatory perspective,” said Angelo Zino, senior equity analyst at CFRA Research. “The more inclined they are to opening up the ecosystem to other external parties, the better they look.”
But there are still limits to how far Apple may go in the direction of openness — limits perhaps best exemplified by another one of the company’s apps, iMessage.
iMessage is beloved by iPhone users thanks to its wide range of features that go beyond traditional SMS messaging, including the ability to react to text messages and to see when your friends are typing. The app also uses end-to-end encryption so there is no way for Apple, or anyone else, to view users’ conversations.
And yet, for the most part, analysts say Android users shouldn’t hold their breath for a non-Apple version of iMessage, both because of the competitive landscape and the power of iMessage in selling Apple products.
“Apple is taking a very pragmatic view on what apps it extends beyond Apple devices,” said Geoff Blaber, CEO of CCS Insight. “FaceTime faces greater competitive pressure from video conferencing rivals and has more utility if it’s available across platforms. The same isn’t the case for iMessage which is a deep part of the Apple experience and the ‘continuity’ between iPhone, iPad and Mac.”
Apple does still face competition to iMessage, not just from Google but also increasingly from Facebook-owned WhatsApp. Apple has been working to make iMessage more closely mirror social media platforms to better compete with WhatsApp.
But WhatsApp still has one major leg up on iMessage: It’s available across a range of devices, making it a default choice for people who want to communicate across operating systems.
Just as Apple’s decision to wait more than a year into the pandemic to expand FaceTime access may have caused it to miss out on the opportunity to become the platform of choice for virtual family dinners and work meetings, keeping iMessage as an iPhone-only software risks keeping it from becoming a default cross-device messaging app.